Policies

 

Shipping Policy

In-stock products will ship via USPS within two business days of your purchase, excluding weekends and holidays. Orders are shipped to the address provided. Immersion MOM and its’ affiliates are not responsible for damage or delays caused by the shipper, stolen packages and replacements of lost orders submitted with incorrect delivery information. United States Domestic orders, typically arrive within two to five business days after shipment. International orders typically arrive within 10-25 business days, often depending on custom offices at the country of arrival.

Returns & Exchanges Policy

For returns, exchanges or questions, email us at info@immersionmom.com include your original order number and we will email you with return/exchange information. If you are not satisfied with your order, please contact us, we will exchange or refund your purchase within 30 days of your orders shipment confirmation, minus shipping charges. Shipping charges are non-refundable. Your item/s may be subject to a 20% restocking fee. All items must be returned in unused condition with original tags and stickers. Once your return is accepted, a refund will be processed within seven business days.

Terms & Conditions

When purchasing products on our website, Confucius Kids Co. & Immersion MOM, its’ affiliates, and sub contractors will use your information to process your order. We will not share or sell your information. By using this website, you agree to hold harmless all associated entities should a dispute arise. In every case, we will do our best to come to a mutually agreeable solution. Immersion MOM reserves the right to update our policies and best practices at any time.

By using our site and purchasing from Confucius Kids Co. dba. Immersion MOM, you agree to our terms & conditions and policies.